FAQ
Got questions before you book or visit WonderWorld –
why not read our FAQ’s..
Yes -we have a new online booking system and strongly recommend you pre-book your tickets. Customers can book online through our website www.wonderworldsoftplay.co.uk. We are currently operating at substantially reduced capacity in all our WonderWorld venues and as such, walk in bookings cannot be guaranteed and are discouraged at present.
Please check your trash inbox in case your confirmation email has gone into this folder in the first instance. If it still can’t be located please contact our customer service team by email ( perth@localhost ) stating the name of the venue you are attending, the date and time and we will endeavour to resolve your query as soon as possible
The easiest way to discuss any changes to your booking is by emailing our bookings team customerservice@localhost stating the name of the venue, time and date you were attending and what you wish to amend. Bookings should be rescheduled no less than 24 hours prior to original booking time and date.
Unfortunately, bookings cannot be cancelled only rescheduled – and must be rescheduled no less than 24 hours prior to the reserved session time – to amend please contact the venue by email.
The easiest way to discuss any changes to your booking is by emailing our bookings team customerservice@localhost stating the name of the venue, time and date you were attending and what you wish to amend. Bookings should be rescheduled no less than 24 hours prior to original booking time and date.
You should arrive approx. 5 minutes before your scheduled Wonderworld session. Please have your booking confirmation/ QR code available.
We are open from 1:00 pm until 11:00 pm EVERY DAY!
Ramadan Timings are 5 pm until 11 pm.
Please keep your eye on social media for amended holiday opening times.
At Wonderworld, our play frames have been specifically designed to support the height and weight of an adult so that you can join in the adventure with your children.
